Frequently Asked Questions
1. Common Questions Before Purchasing Bus Ticket
Please proceed to CTS Counters 1-10 or Self Service Ticketing Kiosk 1-5 at LEVEL 2 of Penang Sentral to purchase your bus tickets by cash, debit/credit card or e-wallet (refer CTS Counter). For credit card and bank account transactions, please proceed to our e-ticketing portal at www.penangsentral.com
Currently, we have NO LIMIT to the amount of tickets you can purchase at CTS Counters 1-10 or Self Service Ticketing Kiosk 1-5. You can purchase up to 4 tickets using our online e-ticketing portal.
Anyone can purchase bus tickets at our CTS Counters 1-10, Self Service Ticketing Kiosk 1-5 and our e-ticketing portal, but for kiosks and e-ticketing, only sell for adult.
Bus tickets to all destinations can be purchased 24 hours 7 days a week at Self Service Ticketing Kiosk 1-5 and our e-ticketing portal, but for CTS counter 1-10, from 7am till 1am.
Passengers are required to show their Malaysian MyKad or passport to purchase bus tickets. Passengers are required to provide their IDs during ticket purchase to ease the process of providing proof for insurance claims and personal claims.
All active destinations under Centralized Ticketing System (CTS) are displayed on our homepage penangsentral.com. Please click on the destination icons for active destinations to South, North, East Malaysia, North Thailand, and Singapore.
Trips and routes to all destinations offered by bus operators vary from day to day. Please view all available routes for today's date at our website under "Bus Schedules". Our website is updated on the day-to-day basis.
For better access to daily trips, do not hesitate to proceed to any of our CTS Counters 1-10, Self Service Ticketing Kiosk 1-5 at LEVEL 2 of Terminal Penang Sentral.
Please proceed to our CTS Counters 1-10, Self Service Ticketing Kiosk 1-5 at LEVEL 2 of Terminal Penang Sentral for seat availability. If you are making a credit card or bank account transaction, please proceed to our e-ticketing portal to find, and book your seats. Available seat will update based on current time.
You may contact our Customer Service representative at 04-313 9820 / 9830 (8:00AM – 1:00AM) or leave your comments and questions to custcarepenangsentral.com. If you are in the vicinity, please proceed to our Info Counter at LEVEL 2 & 3 Terminal Penang Sentral.
2. Common Questions During Purchasing Bus Ticket
Only Malaysian nationals with Malaysian MyKad are allowed to redeem special fares like Senior Citizen and Disabled (OKU). Permanent Residents of Malaysia are not eligible for Senior Citizen and Disabled (OKU) rates. Please note that NOT ALL the bus operators offer Senior Citizen or Disabled (OKU) rates.
Children fares are only available on select bus operators. Please note that Children fares and age requirements vary from one bus operator to another. NOT ALL bus operators offer Children fare.
Discounts and special fare rates for Senior Citizen, Children, and Disabled (OKU) are not available on our e-ticketing portal.
1) Full name of passenger
2) Contact number of passengers
Passengers are required to provide their MyKad or passport details to purchase bus tickets CTS Counters 1-10, Self Service Ticketing Kiosk 1-5 at LEVEL 2 or during online purchase at our website.
Please note that passengers are required to provide their IDs to our ticketing personnel during ticket purchase at ticketing counter or to collect bus tickets after online purchase to ease the process of providing proof for insurance claims and personal claims.
Passengers are allowed to purchase any available bus tickets 5 minutes before departure time through CTS Counters 1-10, Self Service Ticketing Kiosk 1-5 at LEVEL 2. Please proceed to the departure hall immediately after purchasing your ticket. Terminal Penang Sentral is not responsible for missed bus or loss of tickets.
Through our e-ticketing portal, passengers are allowed to purchase tickets 3 HOURS before departure date.
Passengers are allowed to purchase bus tickets at least 1-3 months before departure date for select bus operators and trips. Please check all available dates at CTS Counters 1-10, Self Service Ticketing Kiosk 1-5 at LEVEL 2 or through our e-ticketing portal.
Please check your departure gate on the actual departure date. Change of gates does occur often.
YES. All CTS Counters offer the same information, trips, and schedules. Passengers do not need to line up again at a different counter to ask for the same information.
NO. Most bus operators under CTS do not offer separate seats for Senior Citizens or Disabled (OKU) passengers. However, select bus operators do provide reduced price rate for Malaysian Nationals with Malaysian ID for Senior Citizens or Disabled (OKU) passengers.
NO. Passengers are asked to pay for their bus tickets immediately after the seats are confirmed.
Any child who is 2-year old and above has to buy his/her own seat ticket.
YES. The ticket prices for all bus operators under CTS are the same on all platforms.
YES. However, NOT ALL bus operators under CTS provide additional busses for additional trips after all tickets have been bought.